Connected Experiences Designed to Meet the Moment

Thrive in the experience age with a partner that has the technology and talent solutions to deliver for you and your customers.

Intelligently connect and optimize the customer journey with SYKES’ integrated digital capabilities and cross-channel support for every step along the way.

Marketing
Sales
Support

Marketing

Stay top of mind as your customers start thinking about their next purchase with a combination of precision media targeting and rank-boosting organic content.

We help optimize your social channels and digital presence to ensure an effortless user experience among new and repeat buyers.

How We Get Your Message Out

  • Strategic planning
  • Search engine optimization
  • Paid media management
  • Content development
  • Social engagement and intelligence
  • Consumer review sites

Sales

Increase conversion rates and average order value with our data-driven sales solutions. SYKES agents use our proprietary digital suite to compile customer journey insights and product suggestions to enable an effortless path to purchase.

How We Make the Sale

  • Inbound phone sales
  • Chat sales
  • Social sales enablement
  • Cross-sell and upsell
  • Direct sales support

Support

Make it simple and easy for customers to enjoy comprehensive support through our omnichannel service solutions. Globally distributed teams provide 24/7 multilingual coverage and leverage automation and digital assistant tools to inform every engagement.

How We Solve Problems

  • Customer service
    • Voice
    • Chat
    • Email
    • Social media engagement
  • Technical support
  • Fulfillment services
  • Back office
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The Science of Better CX

The next generation of customer engagement relies on the partnership between human and machine intelligence. We have invested in the digital capabilities that transform raw data into actionable agent insights and empower agents to be smarter, faster, and customer-focused.

  • Digital assistants provide real-time customer information
  • Chatbots and cobots help manage multiple customers at once
  • Process automation handles background tasks

The Human Connection

With 40 years in workforce management, we are experts at finding and hiring the best agents worldwide. We understand that optimizing CX means connecting with the customer on their preferred level of engagement — whether a quick automated response or a personalized conversation. Our technology provides agents with the context needed to meet customers in the moment and ensure an effortless interaction.

The Future of Smart-Shoring

Access 24/7 agent availability with a carefully curated balance of onshore, nearshore, offshore, and remote workforces. The SYKES OneTeam™ workforce management platform connects teams from anywhere, making the world seem smaller and on-demand support more accessible, wherever your customers might be.

64 Locations
60K Employees

Virtual Agents. Real Performance.

Three decades of remote workforce experience combined with a passion for innovation led us to reimagine our technological processes with SYKESHome™, a leading global cloud-based solution. Get unmatched security and flexibility, designed for the future of work.

10+ Industries Served
40+ Years of Experience
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The Key Is Culture

Excellent customer experiences begin with excellent agent experiences. Our culture fosters employee well-being and values deep connections within our local communities.

Our recruitment efforts attract a talented pool of emotionally intelligent problem-solvers to fulfill our brand promise of “helping people, one caring interaction at a time.”