A pioneer in exceptional customer care and support, SYKES is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies. We help our brand partners optimize the lifetime value of customer relationships by building an intelligent customer experience that attracts, converts, engages, and retains customers.
SYKES continues to evolve toward a singular mission: to help people, one caring interaction at a time. SYKES’ family of innovative brands are partners who share our focus: REAL PEOPLE. REAL SOLUTIONS. Their expertise puts us in a unique position to help your business stay ahead of the competition and create a connected, intelligent customer experience. Partnering with SYKES, you’ll benefit from everything we’ve learned along the way: end-to-end solutions in process automation, marketing, sales, and customer care — all under one umbrella.
We can provide the teams, systems, and technology you need to streamline and optimize all phases of your customer journey. We do this while elevating the moments that matter most with exceptional one-on-one support — because no matter how much technology advances, people will always be at the heart of your business and ours.
We significantly improve the business of our brand partners and help consumers find and use the products and services they need by combining the power of machine intelligence with human ingenuity to modernize, optimize, and integrate customer touchpoints across the commerce value chain.
To be known throughout the world as a company that creates meaningful connections between brands and consumers, makes a positive impact in the lives of our people, and is a responsible and respected corporate citizen.
– Chuck Sykes, President & CEO