Support for education isn’t a one-size-fits-all scenario — it requires an intelligent approach to minimize friction and effort in problem-solving. The end goal of any support interaction should enhance the learning experience and make it easier for learners, educators, faculty, and administrators to get support specific to their needs.
Whether you’re looking for general assistance or involved technical support for virtual learning platforms, SYKES has the industry experience you need to provide full-service support for your students and faculty. Our customer engagement services can solve for everything from password resets to course platform inquiries, saving learners and instructors from further stress when they need support.
Additional support options — like self-service content — supplement traditional engagement methods by proactively helping your students and faculty resolve issues on their own. Optimized articles and how-to guides save time and reduce inbound support calls by addressing common topics like network connection issues, file recovery, and software troubleshooting.
With the rise of edtech and the increase in virtual learning, the education space has undergone rapid transformation in its technologies and procedures. At the same time, students and instructors have grown to expect the same ease of support they experience with their favorite brands. We combine our breadth of customer engagement experience with our own learnings from the evolution of edtech to provide you with tailored solutions for support.
Our solutions for seasonality accommodate peak times, so you can rest assured that students and instructors are supported during busy periods like enrollment, onboarding, and registration.
Choosing a school or program is a defining moment for any student — and a defining challenge for education providers trying to stand out. We help you connect with potential students at the right time by growing your digital presence.
We’ve supported education partners through 20 years of industry transformation and will continue to provide excellent standards of customer care through each new phase. We continually solve for both common CX challenges and specific educational shifts as we adapt and fine-tune our approach.
We help you deliver on your commitment to providing an exceptional learning experience by providing exceptional support. The SYKES Global Quality System serves as the foundation of our operations — from talent acquisition to performance improvement — and ensures that each support interaction allows students and instructors to focus on education.
Stakes are high for your students and faculty as they rush to turn in papers and grade exams. We ensure agents are up to speed by using specialized recruitment and training methodologies that reduce attrition, increase agent engagement, and build skills to serve customers in the digital age.
As a trusted BPO partner for a wide range of industries, we’ve developed a scalable approach to support that addresses the obstacles unique to education while keeping an eye on what’s next in the world of customer experience. Our SYKES Digital Services division was created to guide companies as they undergo digital transformation and can supplement your traditional customer engagement programs with intelligent automation, insight analytics, and more.
*in the U.S.
PPC Search Marketing
Pay-per-click (PPC) marketing helps increase visibility and drive student interest in a crowded marketplace. Our experts will analyze your needs, run and report on your PPC efforts, and use predictive modeling to optimize ROI in real time.
Search Engine Optimization
SEO ensures that potential students will see your institution as a top option as they research schools online. We provide both strategic and tactical recommendations that you can leverage to improve your organic search results and conversions on your website.
Optimized content reduces costs by deflecting repetitive support calls and can also increase student satisfaction and loyalty over time. To maximize your PPC and SEO efforts, we enhance existing website content to drive additional traffic and increase your odds of acquisition.
“It’s impossible to put into words how much we appreciate everything you’re doing to take care of our customers this week. The abandon rate (ABR) [being] at 5% yesterday when the calls received were double our original forecast is incredible!”
– SYKES Education Brand Partner
Learn more about how SYKES can help educational organizations support their students, instructors, and administrators as they learn and adapt in the digital age.