Powering Next-Level Customer Support

Providing the streamlined experiences that delight today's energy customers from new activations to post-installation services.

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Energy

Dynamic Support for Brands Fueling Modern Life

When the power fails, customers want answers, quickly. SYKES’ support for utilities focuses on scalability, reliability, and transparency to ensure we’re always ready to offer your customers a helping hand when they need it most.

Support, Sales, & Marketing Solutions Tailored for Efficiency

Every utility brand is different. That’s why SYKES offers marketing, service, and sales support that’s 100% customizable to the diverse needs of your organization. With business units in 66 locations across 22 countries, and support in 40+ languages, we have enough backup to keep wait times to a minimum. With SYKES at the other end of the line for your customers, you’re free to focus on innovating.

Service & Support

Through the use of data mining and advanced machine learning technology, SYKES agents are empowered to deliver intelligent customer experiences across channels for our partners and their customers.

Sales

SYKES agents have a proven track record of seeking out high-quality energy accounts, finding opportunities for incremental sales, and maintaining valuable long-term customer relationships.

Marketing

Our all-in-one, proven marketing solutions rely on advanced industry analytics to help you get your brand in front of more eyes than ever before.

Improve Customer Loyalty With Top-Level Support

In a marketplace that has consistently shifted toward deregulation, retaining customers is more important than ever before. That’s where SYKES’ award-winning support shines. We take advantage of advanced artificial intelligence (AI) and data analytics to deliver cross-channel customer support packages for our partners.

Customers Love SYKES’ Personalized Experiences

When unexpected service outages, confusing billing statements, or other problems occur, it can be frustrating for the consumer. SYKES agents are trained to identify ways to reduce friction while solving complex issues for our partners’ customers — eliminating negative experiences and costly PUC complaints. Better experiences translate into long-term relationships, sustained profitability, and more satisfied customers.

Connect With SYKES

Prepare your brand for takeoff by seeing how SYKES can help you grow in the age of experience.