When the power fails, customers want answers, quickly. SYKES’ support for utilities focuses on scalability, reliability, and transparency to ensure we’re always ready to offer your customers a helping hand when they need it most.
Every utility brand is different. That’s why SYKES offers marketing, service, and sales support that’s 100% customizable to the diverse needs of your organization. With business units in 66 locations across 22 countries, and support in 40+ languages, we have enough backup to keep wait times to a minimum. With SYKES at the other end of the line for your customers, you’re free to focus on innovating.
In a marketplace that has consistently shifted toward deregulation, retaining customers is more important than ever before. That’s where SYKES’ award-winning support shines. We take advantage of advanced artificial intelligence (AI) and data analytics to deliver cross-channel customer support packages for our partners.
When unexpected service outages, confusing billing statements, or other problems occur, it can be frustrating for the consumer. SYKES agents are trained to identify ways to reduce friction while solving complex issues for our partners’ customers — eliminating negative experiences and costly PUC complaints. Better experiences translate into long-term relationships, sustained profitability, and more satisfied customers.
Prepare your brand for takeoff by seeing how SYKES can help you grow in the age of experience.