From hiring, onboarding, and training new agents to managing the workforce at a macro and individual agent level, we orchestrate each person, process, policy, and platform to ensure your success.
Onshore, nearshore, offshore, and remote staffing solutions provide you with agents hired, trained, and coached to offer the extra level of care needed in healthcare services.
The average NPS for the healthcare industry is 19, according to the Satmetrix 2020 NPS Benchmark report.
The importance of protecting medical data and adhering to healthcare regulations is paramount for SYKES centers and SYKESHome™ virtual agents.
Our globally recognized security framework actively identifies threats and works with our clients to protect company and customer information.
Our brand partners appreciate our operational rigor and commitment to delivering on time and on budget while always looking for ways to improve.
Seven core areas underpin how we create and deliver value:
SYKES and SYKES Digital Services use the latest automation, AI, and analytics to increase efficiencies and allow agents to focus on delivering the best support outcomes for members/patients.
Relieve agents from repetitive tasks and let them focus on the caring, high-touch interactions required in healthcare services support with intelligent automation.
Improve the support experience by understanding and refining processes and interactions, reducing inefficiencies, and identifying opportunities to maximize ROI.
“Consistency and reliability are a strength. (SYKES’) leadership team, call center technology, and overall management strategy is excellent.”
– Leading Healthcare Insurance Provider
Prepare your brand for takeoff by seeing how SYKES can help you grow in the age of experience.