From the moment shoppers start searching for a product to when they share with friends on social media, SYKES is there for retailers and e-tailers through end-to-end CX solutions that result in increased sales, fewer returns, and greater customer loyalty.
For over 40 years, we’ve helped the world’s leading retailers elevate their experiences and reduce operating costs. Our current client list features more than 40 top brands, covering a range of products from software to soft drinks.
You don’t have to sacrifice customer experience for cost-effectiveness. With our global network of onshore, offshore, and virtual teams, we design the optimal solutions for your needs and budget.
We’re there for your customers from “just browsing” to “buy it now” and beyond. Our solutions help grow your business through every stage of the retail buying journey.
We take the time to understand your business needs and work with you to meet them. You’ll always feel prioritized with personal attention and proactive communication from our teams.
Our agents maintain PCI compliance and our organization is ISO-certified, meaning personal and financial information is protected by the highest-quality management systems, data security, and risk mitigation strategies.
A holistic focus on the customer experience is the best path to consistent growth. We deliver low-friction and high-impact experiences at every phase of the retail journey, which leads to repeat business, higher customer lifetime value, and long-term loyalty.
From spring sales to the holiday high season, we optimize your staffing levels to maximize efficiency without affecting customer experience or service quality.
We assign our teams to retailers with varying busy seasons — as one is ramping down, another is ramping up. This keeps the same groups of seasoned leaders and staff on your account, reducing time to proficiency and agent churn.
Using our 20+ years of remote workforce experience, we reimagined our technology and processes to create the most comprehensive, cloud-based work-at home solution in the industry: SYKESHome™. With ecommerce’s increased demand for 24/7 connectivity, our global teams of virtual agents can assist shoppers any time, on any channel, day or night.
Onshore, nearshore, and offshore sites in 20 countries, combined with thousands of virtual agents, give you the flexibility to design the ideal workforce mix for your needs and budget.
Our state-of-the-art digital toolkit provides the information and infrastructure needed to maximize accuracy and efficiency while remaining focused on providing a frictionless and personalized shopping experience.
Use the power of social channels to create a flywheel effect for your business, where engaging with today’s customers fuels tomorrow’s revenue growth.
Learn more about how SYKES can help retailers like you grow in the experience age.