Many brands are challenged with fully leveraging the data in their processes to generate valuable, actionable insights and solve complex problems.
With a heritage built on interacting with customers, SYKES helps brands understand and overcome these obstacles. Our analytics services can help your organization leverage data across the customer journey to deliver extraordinary customer experiences.
With billions of call minutes under our belt, we can help ensure your organization is investing in the right process improvements.
Our proprietary analytics software and methodology enable our teams to do a deep dive into all aspects of customer-agent interactions, bringing an awareness of your processes from start to finish.
Executive buy-in is challenging without a solid business case backed by hard evidence. Our insights help you understand and prioritize your investments, discovering where and how to improve core metrics.
Our system includes more than 250 million indicators for consumer lifestyles, demographics, interests, and behaviors, ensuring your marketing and sales strategies are relevant to your customers.
SYKES’ information architecture brings the best of cutting-edge cloud services, from standalone serverless APIs built on Amazon Web Services (AWS) Lambda functions to high-performing graph databases.
Identify all points of effort that the customer encounters before and after engaging with support, tying together customer interaction insights with the values of their downstream impact.
Prepare your brand for takeoff by seeing how SYKES can help you grow in the age of experience.