Elevate Back-Office Support With Automation & AI

Back Office

We provide back-office support for fulfillment, content moderation, finance and accounting, and human resources on behalf of brands worldwide. We’re strengthened by our experience in streamlining manual processes with automation and AI. This allows agents to focus on providing the best support that keeps customers happy.

Our Core Competencies

Back Office
Rapid-Response, High-Volume Transactions 24/7 high-volume processing with two hours or less turnaround time and multiple daily deadlines. Operations are quickly scalable to hundreds of FTEs.
Back Office
Rapid Volume Fluctuations Monthly, quarterly, or seasonal fluctuations in workload with many multiples of regular volumes.
Back Office
Judgment-Oriented Research & Transaction Processing Independent research requiring judgment and analyst decision-making.
Back Office
Rapid Knowledge Transfer & Process Migration Reach go-live in as little as two weeks, with parallel recruiting, training, and technology implementation.

Fulfillment Services

SYKES offers end-to-end multichannel fulfillment services customized to your business. Our quality controls and efficient warehouse system ensure accuracy of pick, with a process-driven workforce packing orders for same-day shipping worldwide.

Back Office

Order fulfillment: As the fulfillment engine for a wide range of businesses, we handle every order quickly and efficiently. Our processes and quality systems ensure orders are shipped accurately, with on-time delivery to locations around the world.

Back Office

Kitting and assembly: Our capabilities cover the hand assembly of components to finished goods, with cost-effective, high-quality solutions for small and large production batches, including protection against electrostatic discharge (ESD).

Back Office

Returns management: Our service enables fast and cost-effective returns management, including inspections upon receipt, categorization and isolation, diagnostic checks, and the issue of refund or replacement.

Back Office

Campaign management: Leverage our expertise with managing marketing campaigns, from sample and trial packs to promotional mailings. We also offer consultation on packaging design, color printing, and media duplication.

Back Office

Inquiries and order management: We provide services for payment processing, risk management, and financial reporting. Our systems easily integrate with existing online and ERP platforms for complete inventory and order management automation.

Some of Our Quality Management Certifications

Content Moderation
Finance & Accounting
HR Services

Content Moderation

Monitor and moderate content to protect your brand from misinformation and inappropriate content on community-driven social media channels and other digital platforms. Our moderators ensure content is aligned with your brand and company policies while maintaining transparency and oversight.

  • Real-time, 24/7, multilingual support for high volumes of user-generated content
  • Wellness programs with counselors and emotional well-being support
  • Proprietary tools and processes to drive efficiency and program optimizations
  • Customized programs with quality and compliance standards relevant to your country
  • Highly skilled moderators supported by AI
Content Moderation

Finance & Accounting

Let SYKES be your contact center expert for finance and accounting back-office services. A partnership with us gives you access to our strategies and technology for driving operational efficiency and cost savings.

  • Payment processing (wholesale and retail lockbox)
  • Check processing
  • Item processing
  • Data entry and processing
  • Order and account management
  • Exception handling and analysis
  • Reconciliation
  • Fraud and claims management
  • Positive pay confirmation
  • Billing and account administration
Finance & Accounting

HR Services

Save time and money with our human resources back-office services so you can focus on core competencies and growth strategies.

  • Payroll administration, processing, and management
  • Compensation processing
  • Third-party payment remittance
  • Employee, workforce, and data management and administration
  • Profile updates and employee help desk
  • Leave, absence, and exit management
  • Benefits administration
  • Ongoing changes and life events
HR Services

Results Our Brand Partners Love!

Increased staff 10x at month end and 30x at quarter end for a financial services brand partner experiencing rapid volume increase and fluctuations.

99% accuracy score with a turnaround time of 2 hours for quality checks on bank transfers and indexing for a banking brand partner.

30 seconds average speed of answer (ASA) and very low 1% call abandon rate for a global enterprise network support partner receiving back-office services for tier 2 technical support.

Achieved claims completion goal of less than 8 hours for a large healthcare payer.

Connect with SYKES

Learn more about how SYKES can elevate back-office support and keep your brand top of mind.