Security

End-to-End Security Built With Your Business in Mind

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Security

Security and data privacy are critical for your business and customers. You need fraud prevention measures that ensure the privacy of your customer data and compliance for statutory and regulatory requirements.

At SYKES, we put security at the center of everything we do. As a digital organization, we apply risk management principles for enterprise-wide protection that extends to our brand partners and their customers.

Some of Our Certifications & Compliance

ISO 27001

SSAE 18

SOC 1 Type II

HIPAA

PCI DSS

SYKES is a member of these security organizations:

International SOS

Gartner CISO Coalition

IANS Research

(ISC)2

ASIS International

Overseas Security Advisory Council (OSAC)

We Lean on Experience to Deliver Next-Level Security

Our security organization is one of the most mature in the industry, with high tenure and a diverse base of skilled security professionals offering cross-industry expertise.

  • Certified Information Systems Security Professional (CISSP)
  • Certified Fraud Examiner (CFE)
  • Certified Information Systems Auditor (CISA)
  • Certified Security Analyst
  • Fraud Risk Analyst
Security

SYKES Security Framework

We operate in alignment with our clients’ operational objectives, delivering superior experiences through a total partnership approach.

SYKES’ security culture is based on the National Institute of Standards and Technology (NIST) Cybersecurity Framework.

This framework is designed to:

  • Identify threats
  • Protect our people, data, and assets
  • Detect issues quickly
  • Respond through collaboration with our partners’ security organizations
  • Recover from any incident quickly, restore capabilities, and prevent recurrence
The NIST Cybersecurity Framework is at the core of SYKES’ Global Security Operations Center (GSOC). Providing 24/7 monitoring of our global environment, our GSOC team has the tools and technology to offer insights and intelligence that enable rapid response and alerting.

Identify

  • Asset management
  • Business environment
  • Governance
  • Risk assessment
  • Risk management

Recover

  • Recovery planning
  • Communications
  • Infrastructure and process improvements
Security

Protect

  • Access control
  • Awareness and training
  • Data security
  • Processes and procedures
  • Protective technology

Detect

  • Continuous monitoring of technology logs
  • Behavior indicators
  • Global events
  • Emerging threats

Respond

  • Collaboration
  • Response planning
  • Analysis and mitigation
  • Process improvements
Security

We’re Committed to Defending What Matters Most

SYKES has built a tenured security organization that focuses on people, processes, and technology to ensure the highest level of security and data privacy.

People
People

People

At SYKES, we recognize that our people are the best line of defense against internal and external security threats. From recruitment, hiring, and awareness training to access controls and ongoing governance, we create a human firewall that protects against security risks.

Processes
Processes

Processes

Our security processes are strengthened by policies and procedures that ensure compliance and data protection, including a stringent clean desk policy, 24/7 confidential fraud reporting hotline, security awareness training, ID badges, facility access controls, login provisioning and deprovisioning, infrastructure hardening, social media confidentiality, and employee confidentiality.

Technology
Technology

Technology

Our security program and GSOC leverage detection and threat-hunting technology built on a security information and event management (SIEM) platform. A proprietary enterprise-wide, cloud-based platform analyzes and processes network, endpoint, and system-security events to provide a holistic view of the enterprise. To ensure sensitive data is not lost, accessed, or misused by unauthorized individuals, we use a data loss prevention (DLP) system and intrusion detection system (IDS).

People

At SYKES, we recognize that our people are the best line of defense against internal and external security threats. From recruitment, hiring, and awareness training to access controls and ongoing governance, we create a human firewall that protects against security risks.

Processes

Our security processes are strengthened by policies and procedures that ensure compliance and data protection, including a stringent clean desk policy, 24/7 confidential fraud reporting hotline, security awareness training, ID badges, facility access controls, login provisioning and deprovisioning, infrastructure hardening, social media confidentiality, and employee confidentiality.

Technology

Our security program and GSOC leverage detection and threat-hunting technology built on a security information and event management (SIEM) platform. A proprietary enterprise-wide, cloud-based platform analyzes and processes network, endpoint, and system-security events to provide a holistic view of the enterprise. To ensure sensitive data is not lost, accessed, or misused by unauthorized individuals, we use a data loss prevention (DLP) system and intrusion detection system (IDS).

Security

Data & Compliance

SYKES is responsible for navigating brand-, industry-, and region-specific laws, regulations, and business requirements.

We carefully evaluate each of our brand partners to understand their customer geography, data types, and where the data will be processed. This allows us to operate as an extension to your compliance activities, addressing data sovereignty and ensuring appropriate technology safeguards are in place globally.

SYKES Global Regulatory Compliance Management

SYKES has partnered with and supported some of the largest financial services companies and banks in the world. As such, compliance is at the forefront of everything we do.

  • In accordance with SYKES’ Compliance Management Program, we maintain an inventory of all applicable laws and regulations for each program and monitor and test the programs to ensure compliance.
  • SYKES employs a manager of Global Regulatory Compliance who is dedicated to ensuring that our services follow global laws and regulations, as well as establishing testing and training aligned with these laws and regulations.

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Prepare your brand for takeoff by seeing how SYKES can help you grow in the age of experience.