You need agile and dynamic technology tools that enable your front-line teams to collaborate efficiently while giving managers the insights necessary to manage performance remotely.
Developed by SYKES, OneTEAM increases the effectiveness, consistency, and delivery of customer care services in SYKES operations around the globe.
OneTEAM gives agents more tools at their fingertips to answer complex questions. Whether working in-center or remotely, they have a place to ask peers for help, message their manager, and receive alerts.
Agents can also access key resources such as a knowledge bot (kbot) and Precision Learning.
An intelligence tool that works in the background to assist agents with questions in seconds. It reduces time-consuming searches for answers, so they can focus on helping customers quickly and accurately.
A resource that directs personalized micro-training modules to agent desktops in real time. Agents can train at their desks during quiet periods to improve their skills and knowledge.
OneTEAM empowers oversight at every level of interaction and performance.
OneTEAM is a secure, PCI-compliant environment whether agents are working at home or in a physical contact center.
OneTEAM tracks every click and motion, gathering telephony and telemetry data in huge quantities.
Learn more about how SYKES OneTEAM support improves customer loyalty and reduces costs.