You need a flexible and reliable service delivery model that enables high-quality interactions that are secure and scalable, while also meeting the expectations of the way your employees want to work.
As the BPO industry pioneer for work-at-home capabilities, we enable millions of interactions every day. Everything you need for work-at-home success in your virtual, cloud-based contact center is here.
Business Continuity Planning (BCP)
The impact of unforeseen events is limited to individual contributors, not entire teams or buildings.
When facing an unanticipated event, a pure work-at-home or hybrid delivery model provides flexibility with shifting resources as needed.
Our online process is highly targeted for the correct profiles and required skills and unrestricted by a commute.
All computer equipment is provided by SYKES. Employees can work from the comfort, familiarity, and ease of their homes with a quality internet connection and router.
SYKES and brand partner training is customized for the virtual world and uses a combination of collaborative and learner-led techniques to quickly achieve competence.
Coaching and development programs carefully nurture talent. Our dedication to our team is reflected in very low attrition — less than 4% leave in the first 90 days.
As the industry leader in developing and implementing a work-at-home delivery model, we understand the complexity around the setup and deployment of a successful remote work strategy.
Identify whether your business and its home-based workforce is employing a reactive solution or a permanent strategy.
Learn more about how SYKESHome can improve flexibility of your operations.