You know your customers and the kind of support they expect. Staying ahead of changing expectations while managing growth, costs, labor, security, and new digital channels is a challenge you must overcome to stay competitive.
Your customers deserve customized, effortless service every single time. Our award-winning operational performance management framework, coupled with our intelligent CX approach, provides the most efficient path for customers to find the answers they need in a fast, convenient, cost-effective manner.
SYKESHome is a proven, award-winning delivery model that enables work-from-anywhere capability that’s agile and secure. SYKESHome provides everything you need for success in your virtual contact center.
Choose to have your services delivered from our global network of physical contact centers that best fit your needs, whether located in your country (onshore), in a neighboring country (nearshore), or in another country that maximizes cost-effectiveness (offshore).
Blend our delivery models to maximize flexibility and scalability. A hybrid contact center approach that uses virtual and in-center teams enables access to a more diverse and talented workforce with specialized skills specific to your industry and customers.
Capture up to 35% in cost savings in your contact center operations and as much as 65% with SYKES Digital Solutions (SDS) enhancements.
Scale customer care support up or down to meet seasonal and peak demands with our flexible Carousel Staffing™.
Through a culture based on security and a globally recognized security framework, the SYKES Global Security Operations Center protects your business and the privacy of your customers by focusing on prevention, identifying threats, and protecting data.
Some of Our Certifications
From 350,000+ applicants annually, our deep expertise in talent acquisition ensures that we hire only the best people. Our employees are trained to understand and respect the needs of the customer and provide them with an efficient, effortless experience.
Customer care starts with enriching the agent experience through technology. Our customer service interactions are enhanced through a combination of personalized, empathetic support optimized with AI for the very best experience.
We invest in our employees, and it shows. The average employee tenure at SYKES is 8.5 years — the highest in the industry.
Having the highest average client tenure and satisfaction scores in the industry shows that we are wholly invested in you. We optimize the entire customer experience, fueled by data science, technology, and people, for continuous innovation and process excellence.
97% sustained customer satisfaction rating and 13% lower year-over-year total cost for a large retail brand partner who transitioned from a brick-and-mortar model to SYKESHome.
53% increase in resolution rate and 50% decrease in call volume by shifting to digital self-service support for a global leader in education courseware.
25% decrease in average handle time (AHT) by improving process efficiency for a globally recognized telecommunications brand partner.
Learn more about how SYKES takes care of your customers, just like you do.