Customers want to know that you care, not only by the quality of your products but also by how you support them after they buy. As your business grows, ensure that your customers are getting the technical support needed to solve issues.
Our technical support team receives in-depth training and learns about your products from inside out. We source talent with the right combination of specialized knowledge and soft skills to ensure each interaction is customized to the right skill level of the customer.
We have built our reputation on the fast, secure, cost-effective technical support that helps customers get the best value from products.
We support enterprise network technology customers with four levels of skill (tiers 1–4) ranging from non-certified and network-trained to certified for CCNA (associate), CCNP (professional), and CCIE (expert).
Your customers want help to resolve their tech support issues quickly and in clear, non-technical language. Our support experts have the knowledge and soft skills needed to strengthen customer relationships.
Our goal is to build world-class technical support for your brand that sets you apart. We can customize training modules for your specific needs, including:
A partnership with SYKES gives you access to thousands of technical engineer candidates and leaders developed by our own commercially recognized Tech Academy.
We produce engineers with the most in-demand skills and experience specializing in networking, cloud computing, computer security, and programming. Essential certifications are provided, including basic CompTIA A+, CCNA, LPI, ITIL, CCIE, Python, SQL, VMware, AWS, and others.
Our technical support team lives and breathes complex technical issues while also being great with people. They know the technical nuances of networking, computing, operating systems, storage, and security, as well as how to best ease customer frustration.
We provide technical assistance to end users and channel partners and support back-office operations such as reporting in addition to a team of web developers.
Our brand partners trust us with the most important part of their businesses — their customers. Let us help you turn customers into brand advocates by providing the right tech support through an extraordinary experience.
Prepare your brand for takeoff by seeing how SYKES can help you grow in the age of experience.